Writing Professional Emails: The Step-by-Step Guide
(on amazon)
Author: Dr. Michelle Swann

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Writing Professional Emails is a godsend. It provides me with a reference guide for writing quality emails that get things done effeciently. The book has fundamentally changed how I manage incoming mails and my inbox. At last I am down to Inbox Zero. The chapters on cultural and emotional IQ are useful too as I work in international teams.

Rachael MacDougall